CentralContacts vs Capsule CRM
Capsule is a genuinely good small-business CRM - if you run a sales process, it's a fair choice. But a lot of people land on it looking for something simpler: a shared book of contacts that everyone can see and that actually stays current. That's a different tool, and it's the one we build.
The honest short version
Capsule CRM is built around a sales pipeline - leads, deals, stages, tasks and reporting, with a free tier for two users and paid plans billed per user, per month across several tiers. If you're managing a sales process, it does that well and integrates widely.
CentralContacts isn't a CRM. It's a shared address book that keeps itself current: the people in your book can maintain their own details, every contact carries a reason on record, and click-to-call works from Teams and Meet out of the box. No pipelines, no deal stages - just the right number, shared across your team, on one flat price.
Side by side
| What matters | Capsule CRM | CentralContacts |
|---|---|---|
| What it's built for | A sales CRM - pipelines, deals, tasks | A shared, self-updating address book |
| Sales pipeline & forecasting | Yes - a core strength | No - that's not the job |
| Kept up to date by | Your team, manually | The person, on their own record |
| A reason on record, per contact | Not the focus | Yes, on every contact |
| Contacts with no email | Awkward - built around records you own | Fully supported |
| Click-to-call from Teams & Meet | Via integrations | Built in |
| Free plan | Yes - 2 users, 250 contacts | Yes - for individuals |
| Paid pricing | Per user / month, several tiers | £9.99/mo for up to 5, then £3/user |
| Best when | You run a real sales process | You just need the right number, shared |
Capsule's plans and prices change over time - check capsulecrm.com for current details. This comparison is about which tool fits which job, not a snapshot of one week's price list.
Choose Capsule if...
You have a sales pipeline to run - leads to move through stages, deals to forecast, tasks tied to opportunities - and you want reporting on all of it. That's what a CRM is for, and Capsule is a solid, approachable one.
Choose CentralContacts if...
Your problem isn't deals - it's that the team can't all find the right, current number for a client, supplier or member, and nobody wants to own a spreadsheet. You want the book to stay right on its own, with a reason on record you can stand behind, and you'd rather not learn a CRM to get there. You can even run CentralContacts alongside a CRM as the shared phonebook everyone actually uses.
Just need the right number, shared?
If a CRM feels like too much, import your book and your whole team is current in minutes.